Privacy Policy

Your privacy matters to us at Zivina

Last updated: January 15, 2025

Information We Collect

At Zivina, we collect information to provide better mobile app development services and educational experiences. We're transparent about what we gather and why we need it.

Personal Information: Name, email address, phone number, and professional details when you contact us or enroll in programs
Technical Data: IP address, browser type, device information, and website usage patterns
Communication Records: Messages, inquiries, and feedback you send through our contact forms
Educational Progress: Course completion, learning milestones, and assessment results for registered learners
Payment Information: Billing details processed securely through third-party payment processors

We collect this information through direct interactions, automated technologies like cookies, and third-party sources when you engage with our platform or services.

How We Use Your Information

Your information helps us deliver exceptional mobile app development education and services. Here's exactly how we put your data to work:

We use your personal details to communicate about courses, send program updates, and provide customer support. When you reach out with questions about our learning programs or upcoming courses, we reference your information to give personalized responses.

Your educational progress data helps us customize learning experiences and recommend relevant courses based on your interests and skill level.

Technical information helps us improve website performance, troubleshoot issues, and understand how visitors navigate our platform. We analyze usage patterns to enhance user experience and identify popular content areas.

For business purposes, we may use aggregated, anonymized data for market research and service improvement. This never includes personally identifiable information and helps us understand industry trends in mobile app development education.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share information in specific circumstances that benefit your experience or comply with legal requirements.

Service providers who help us operate our business receive necessary information to perform their functions. This includes payment processors for course fees, email service providers for communications, and hosting companies for our website infrastructure. All partners sign agreements requiring them to protect your information.

We may disclose information when required by law, such as responding to court orders or government requests. If we believe disclosure is necessary to protect our rights, your safety, or others' welfare, we'll share relevant information with appropriate authorities.

In the unlikely event of a business merger or acquisition, your information would transfer to the new entity under the same privacy protections outlined in this policy.

Your Privacy Rights

You have significant control over your personal information. We've designed straightforward processes to help you exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correct Information

Update inaccurate or incomplete personal details in your account or contact us to make corrections.

Delete Your Data

Request deletion of your personal information, subject to legal requirements and legitimate business needs.

Restrict Processing

Limit how we use your information while maintaining your account and essential communications.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond within 30 days and may need to verify your identity before processing requests.

Data Security Measures

Protecting your information is a top priority. We've implemented comprehensive security measures to safeguard your data against unauthorized access, alteration, or disclosure.

SSL Encryption Secure Servers Access Controls Regular Audits Staff Training

Our technical safeguards include encrypted data transmission, secure database storage, and restricted access to personal information. Only authorized personnel with legitimate business needs can access your data, and they're bound by strict confidentiality agreements.

We regularly review and update our security practices to address emerging threats. While we can't guarantee absolute security, we maintain industry-standard protections and promptly address any potential vulnerabilities.

If a data breach occurs that could affect your personal information, we'll notify you within 72 hours and provide details about the incident and our response actions.

Data Retention and Deletion

We keep your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Different types of data have different retention periods based on their purpose and legal requirements.

Account information remains active while you use our services and for 3 years after your last interaction
Educational records are kept for 5 years to provide transcripts and verify course completion
Communication logs are retained for 2 years for customer service and legal purposes
Technical logs and analytics data are automatically purged after 12 months
Payment records are kept for 7 years as required by financial regulations

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of certain data types, though some information may need to be retained for legal compliance or legitimate business interests.

International Data Transfers

As a company serving clients globally while operating in Azerbaijan, we may transfer your information across international borders to provide our services effectively.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers in countries with adequate data protection laws or implementing contractual protections that meet international privacy standards.

For transfers to countries without adequate protection laws, we use standard contractual clauses approved by data protection authorities or rely on other legally recognized transfer mechanisms to protect your information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and remember your preferences. You can control these technologies through your browser settings.

Essential cookies are necessary for the website to function properly and cannot be disabled. These include session cookies that maintain your login status and security tokens that protect against unauthorized actions.

Analytics cookies help us understand how visitors use our site, which pages are most popular, and where improvements are needed. These insights help us create better content and user experiences for mobile app development education.

You can disable non-essential cookies through your browser settings without affecting core website functionality. However, some features like personalized content recommendations may not work optimally.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we'll notify you through email or prominent website notices.

Minor updates that don't materially affect your rights will be posted on this page with an updated "last modified" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Your continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can contact us to discuss your concerns or request account deletion.

Privacy Questions and Contact Information

Have questions about this privacy policy or how we handle your information? We're here to help and committed to transparency about our data practices.

Email: [email protected] Phone: +994559531724 Address: 103 H. Aliyev Avenue, Ganja 2011, Azerbaijan

For urgent privacy concerns or data protection requests, email us directly. We typically respond to privacy inquiries within 2 business days and formal data requests within 30 days as required by law.